TERMS AND CONDITIONS
The following sections explain the rules which govern all transactions that are effected through the Match Bingo App. Please read the terms carefully and ensure that you understand them fully, before agreeing to be bound by them. Match Bingo is only available to residents of the UK.
In order to play Games (“Games”) on the Match Bingo App, you will be required to register and make a Deposit. Once registered and subject to satisfying verification, you can play the Games. These Terms and Conditions will apply.
These Terms and Conditions constitute your agreement with us and apply to the exclusion of any other terms that you seek to impose or incorporate or which are implied by trade, custom, practice or course of dealing.
By registering and/or using the services on the Websites and mobile apps, you agree to be, and are, bound by:
1) These Terms and Conditions; and
2) The individual game rules which can be found on the game rules link within each game.
3) All such other of our Terms and Conditions, rules or policies as they relate to any applicable Services (e.g. rules for a particular game.), promotions, bonuses, special offers or any other aspect of your use of the Services from time to time.
Match Bingo (MB) is brought to you by Real Time Sports Bingo (RTSB) Limited, a company registered in England and Wales. Our company registration number is 10787789 and our registered office is at Venture House C/O Thorne Lancaster Parker, 27-29 Glasshouse Street 4th Floor, London, W1B 5DF. We operate the MB App.
In these Terms and Conditions “Match Bingo", "we" and "us" are RTSB Ltd and you are referred to as "Player", "Customer", "you" or “your".
These Terms and Conditions represent the entire agreement between you and Match Bingo, and your acceptance of the Terms and Conditions is an acknowledgement by you of your agreement to be bound by the Terms and Conditions.
Any failure by us to enforce any provisions of these Terms and Conditions shall in no way be construed to be a present or future waiver of such provision, nor in any way affect the right of any party to enforce each and every such provision thereafter. The express waiver of any provision of these Terms and Conditions shall not constitute a waiver or any future obligation to comply with such provision or requirement.
These Terms and Conditions are severable. If any term or condition is declared invalid, unlawful or unenforceable to any extent, that term or condition will to that extent be severed so that the remaining Terms and Conditions will continue to be valid to the fullest extent permitted by law.
The agreement is made exclusively between us and you. You shall not be entitled to assign or transfer this agreement in any way. We are entitled to assign, transfer, charge or otherwise deal in our rights as we see fit.
Unless expressly stated, a person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
You can contact our Customer Services team 24 hours, 7 days a week by email at firstname.lastname@example.org. We aim to answer all enquiries within 48 hours.
1. GENERAL TERMS AND CONDITIONS
1. To participate in our Services, you will need to set up and register an account with us (see section 2 below) and as part of this exercise, you will be asked to tick a box to confirm that you accept these General Terms. By doing so, you agree to be bound by the terms when using the MB App and you will be entering into a legal contract with us (the “Contract”). The following terms also apply when you are using any of our MB Services:
1.1.3. Individual game rules for the MB Games can be seen in the final section of this document under Rules for Play.
1.1.5 We use many specific gaming terms and phrases in these General Terms. Please contact Customer Support on email: email@example.com for more detail if required. We will not be responsible to you if you make any losses due to a lack of understanding of these terms.
1.2. Please read these General Terms carefully before you register an account with us and before you start playing any Games. You need to agree to these General Terms before using our services. If you do not agree with these General Terms, please do not use our Services.
1.2.2. We can make changes at any time, if: we are required to do so to reflect changes in relevant laws and regulatory requirements; to implement technical adjustments and improvements to the App and the services we make available to you.
1.2.3. In most cases, we would not expect these changes to materially impact your use and enjoyment of the App, and in those cases, we would not notify you of the relevant changes. If, however, in our reasonable opinion, the relevant change is likely to be to your detriment, we will seek to notify you of the relevant change by appropriate notice, for example, email to your provided email address. We advise you to check these General Terms frequently to ensure you are still in agreement.
2. OPENING AN MB ACCOUNT
2.2. When you open an Account you will need to choose your own password. It will be your responsibility to make sure it is kept private and secure at all times. If anyone other than you plays on your Account because they have discovered your details or you have not logged out, you will be held responsible, to the extent that this is due wholly or mainly to your act or omission, and we do not take any responsibility for any monies lost unless the loss results directly from our acts or failure to act. If you lose or forget your username and/or password, you can easily reset them. If you think someone else knows them and might use them, let us know straight away by emailing firstname.lastname@example.org
2.3. You are only permitted to register one (1) Account with MB.
2.4. When you register with MB you may be asked to select a charity partner to receive a percentage of proceeds from your gameplay. Alternatively, you may have made this choice by creating an account directly via a partner’s bespoke registration process. In either instance, MB reserves the right to change your chosen partner (e.g. should your chosen partner decide to no longer work with MB) and will notify you prior to any changes being made.
3. ELIGIBILITY CRITERIA
3.1. In order to open an Account and play with us you must satisfy and continue to satisfy the following eligibility criteria:
3.2 You must be at least 18 years old and over the legal age for gambling (see section 5 – Proof of Age and Identity);
3.3. You must be resident in England, Wales, Scotland, Northern Ireland, or Gibraltar (the “Permitted Locations”). Please note that we reserve the right to change the Permitted Locations by adding to, or removing from, this list.
3.4. You must not be bankrupt or the equivalent anywhere in the world;
3.5. You must not have more than one Account registered in your name on the MB app;
3.6. You are not subject to Self-Exclusion (as defined in section 11);
3.7. You must not be prohibited from gambling by any term of your contract of employment or any rule of a sport governing body or other professional body which applies to you;
3.8. The details that you’ve given us when registering your Account, or when communicating with us about our Services, must be true, correct and complete. You must tell us if any of your details change as soon as possible. You can change your details in the “My Account” section of the MB app. If any debit card you use with us is ever lost, stolen or reissued, please contact Customer Support by emailing email@example.com
3.9. You must only create the Account for your own personal use, and not allow your Account to be used by a betting operator. In addition, you are not permitted to allow another individual or organisation supplying data or services to a betting operator to access and/or use your Account. If we find that your Account is being used for business purposes (as described in this section), we have the right to close your Account and to end the Contract between us as described in section 10.
4. PROHIBITED BEHAVIOUR
4.1. To use and access our Services, you are not permitted (and it is prohibited to):
4.1.1. Use money belonging to anyone else to play Games;
4.1.2. To spend money that you cannot afford;
4.1.3. Play with us if you are under the influence of alcohol or drugs (whether legal, prescribed or illegal);
4.1.4. When your bank or payment provider declines or refuses or is unable to process a payment or if you deny any of the transactions on your Account;
4.1.5. Use your Account for any “Prohibited Activity”, which means: any activity which could be considered to be fraudulent, dishonest or illegal including but not limited to:
identity fraud; payment fraud; abuse of our promotional bonuses and offers; money laundering; third party funding; forgery; using stolen or fraudulent payment details (credit/debit); collusion with other individuals where the relevant playing strategy is deliberately intended to abuse the relevant Game play; utilisation of software to gain an advantage during a Game; exploitation of loopholes within our software & functionality where the use of the software is deliberately used to abuse the relevant Game; any Promotional Play Restrictions as described in the relevant Promotion Terms. Whilst this list of Prohibited Activity represents a good example of what we consider to be Prohibited Activity, we reserve the right to deem other playing strategies and use of other types of technology as Prohibited Activity where we can demonstrate that you are deliberately and dishonestly applying those strategies and techniques with the purpose of abusing the way that we make the Services available to you;
4.1.6. If you do engage, or where we have reasonable grounds for suspecting that you are engaging in, Prohibited Behaviour, we will have the rights described in section 10;
4.1.7. If we consider that you are engaging in any Prohibited Behaviour, we will contact you to explain that we have considered the relevant behaviour and taken certain steps in response. You will be entitled to appeal our findings by contacting our Customer Support team at firstname.lastname@example.org.
5. PROOF OF AGE AND IDENTITY
5.1. You need to be over 18 years old to have an account with us. Underage gambling may be considered criminal activity.
5.2. When you register an Account with us and make your first attempted Deposit, we will use a contracted party to verify your age.
5.3. No Deposits into or Withdrawals from the Account will be permitted until your age has been verified. We may need to ask you for more details to prove your age, which may include you providing us with copies of your ID.
5.4. If we find out that you are underage, we’ll close your Account. Any money you Deposited into your Account will be refunded and you will not be entitled to any winnings.
5.6. Sometimes we might ask for some background information and proof of where your money comes from. There are a few reasons we might need to know:
5.6.1. We want to make sure you feel in control of your spending when you play with us;
5.6.2. Legally, we must show the money being spent with us is above board. So, if you spend higher amounts with us often, we might ask about it. This does not necessarily mean that we’re suspicious about you personally;
5.6.3. In some circumstances you may have to provide further information to us directly in order to complete our verification checks. We are entitled, at our discretion, to request a notarised ID, proof of address, utility bills, bank details, bank statements, and bank references, and any documentation that validates your source of funds;
5.6.4. Until such information has been supplied to our satisfaction, we may prevent any activity to be undertaken by you. Where we reasonably believe that deliberately incorrect information has been provided by you we may keep any amount Deposited on the Account following the closure of your Account;
5.6.5. Furthermore, whilst we are undertaking any verification checks from time to time, we may prevent you from making Withdrawals from your Account and/or prevent access to all or certain parts of the MB app;
5.6.6. Please note that we may from time to time re-perform the verification checks for regulatory, security, or other business reasons. If any such restrictions cause you a problem, please contact Customer Support by emailing email@example.com
5.6.7. We take security very seriously. From time to time, we may do a random security check on your Account and keep records of your transactions. As part of these checks, we may need to see more of your ID or other information. We may close or suspend your Account and/or stop payments if we do not see it when we need to.
5.6.8. We may use the information you give to us to run anti-fraud checks. We may share this information with our contracted credit reference or fraud prevention agency. They might keep a record of this information.
6. ACCOUNT SPEND
6.1. You should make your own decisions about spending with us and it is your responsibility to ensure you are comfortable making any decisions relating to any MB Deposit and Game.
6.2. Sometimes we might not let you stake the amount you want. You cannot stake more than is in your Account, or more than the amount specified in the relevant Rules.
6.3. When you place stakes with us our system needs to accept the stake before it becomes a valid spend.
7.1. Deposit Methods
7.1.1 You can Deposit money into your account to play the Games using your debit card. ‘Match Bingo' will appear as a reference on your card statement. Please note Credit Cards are not accepted as a payment method.
7.1.2. Deposits must be made by using a valid payment method, registered in your own name.
7.1.3. Match Bingo will not charge you for making Deposits/Withdrawals.
7.2. Minimum and Maximum Deposits
7.2.1. When you make your first Deposit, the minimum amount you can Deposit with a debit card is £5.00.
7.2.2. We have a maximum Deposit of £100 weekly.
8.1. Payment Requests
8.1.1. Requests for payment can only be made to your active payment method;
8.1.2. Match Bingo may refuse payment if, on request, a person claiming payment is unable to provide evidence proving they are the named account holder of the debit card which paid for the winning card.
8.1.3. If we require additional verification documents, an email will be sent to you upon your Withdrawal request confirming acceptable forms of identification, which are:
Valid Driving Licence
National ID card
Bank/credit card statement*
Utility bill (gas, electricity, water, phone, council tax) *
Letter from HMRC/DWP*
Evidence of payment card to which the Withdrawal is being requested.
*Documents must be dated within the last three months unless you are providing an annual statement.
However we will not request information on Withdrawal that we could reasonably have requested at an earlier point.
8.2. Minimum Withdrawals
The minimum Withdrawal from a Player’s account is £5 unless a Player is closing their account. If a Player is closing their account, they can request the remaining balance to be paid across to them. Please note that due to administration costs the minimum Withdrawal amount when closing an account is £2.00, any funds less than £2.00 will be forfeited upon account closure.
8.3. Withdrawals to Debit Cards
8.3.1. For most card accounts, payment will be made to your card within the normal banking cycle (usually 3-5 working days).
8.3.2. Note: If you use a variation of MasterCard which does not support Withdrawals, we are unable to repay Withdrawals to those cards due to card scheme rules. Therefore funds will be paid to you by bank transfer.
8.3.3. Match Bingo will not charge you for making Deposits or Withdrawals.
8.3.4. You are not permitted to use your account as a bank account. We do not pay interest on the money in your Account.
8.3.5. You agree not to allow your Account to be impacted by any chargebacks or reversals that may be imposed on you by your bank, or to otherwise take steps to cancel any Deposits that you have initiated. If your Account is impacted by such events, you agree to refund and compensate us for such unpaid Deposits including any reasonable expenses properly incurred by us in the process of collecting your Deposit.
8.4. Changes to Your Personal Details
Players are also responsible for keeping personal details provided at registration up to date. You can access and amend your own individual account information by clicking on "Update Personal Details" in the "My Account" area of the Website. Should you change your surname and/or address please contact Customer Support who can assist you further.
8.5. Changes to Your Banking Details
If any part of your debit or credit card number changes, including the issue number (where applicable) and expiry date, it is your responsibility to inform us. Failure to do so may result in transactions being declined by your bank, building society or credit card company. We will not accept any liability or responsibility for transactions that are declined as a result of incorrect bankcard details where you have failed to provide us with the changes to your details. Should your debit or credit card be lost or stolen, please contact your card issuer immediately.
9. CUSTOMER FUNDS
9.1. Monies Deposited by our customers to their online gaming Account are held in a bank account which will be kept separate from our company funds, a ‘Client Bank Account’.
9.2. Therefore, we have taken measures to protect customer funds in the event of insolvency, but there is no absolute guarantee we will repay these funds.
9.3. This meets the Gambling Commission's requirements for the segregation of customer funds at the basic level.
9.4. Further information on the Gambling Commission’s customer funds insolvency ratings system can be found at: https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/protecting-customer-funds
10. ACCOUNT SUSPENSION AND CLOSURE
10.1. We can close or suspend (as appropriate) your Account at any time which will mean that our Contract will end automatically, in the following circumstances:
10.1.1. If we decide that we will no longer be offering the Services via our app;
10.1.2. If you break any relevant laws;
10.1.4. If we think you are or have engaged in any Prohibited Activity;
10.1.5. If you fail to meet the Eligibility Criteria;
10.1.6. If we discover that you are accessing the Services from a location outside of the Permitted Location;
10.1.7. If we have reasonable grounds to believe that you have become bankrupt;
10.1.8. If you fail to provide us with such age and identity verification evidence that we request from time to time;
10.1.9. If we discover that you are using your Account for business purposes;
10.1.10. If the level of Deposits and Withdrawals (see sections 7 and 8) does not correspond to a reasonably anticipated volume of play, which may indicate an Account is being used for money laundering purposes. This includes and shall not be limited to making Deposits and Withdrawals with minimal play but without a similar level of corresponding play;
10.1.11. If we discover that you have more than one Account open with us, we will close any additional Accounts that you have;
10.1.12. If we discover that the payment instrument you use to make Deposits does not match the name on your Account (we may also cancel any associated Stakes).
10.3. If we close your Account because of something you have done, this means that you will no longer be able to access the MB app or your Account. We might take the money in your Account and we might try to claim back any pay-outs, bonuses or winnings. The response will depend on the reason why we have taken steps to close or suspend your Account.
10.4. If we close your Account or suspend your Account because we think you have engaged in any Prohibited Activity, we will be entitled to withhold any or all winnings which would otherwise be payable to you and share information (together with your identity) with the police and other appropriate authorities. In addition, we may not be required to refund any money in your Account.
10.6. If we do suspend your Account:
10.6.1. you won’t be able to play or make any Deposits or Withdrawals until we reactivate it;
10.6.2. No bonuses or winnings will be credited to your Account.
10.8 We’ll try and deal with the reason your Account has been suspended as quickly as possible so that it can either be reactivated or closed, depending on the issue.
10.9. If you have qualified for a Promotion and made one or more qualifying Stakes, we will (unless we are unable to do so for a practical or legal reason) let you receive the Promotion, or the full expected value of the Promotion, before we close your Account.
10.10. If we close or suspend your Account for any of the reasons referred to in this section, you will be responsible to us for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by us (together “Claim”) arising as a result of or in connection with your fraud, dishonesty or criminal act and you agree to fully compensate us for any costs, charges or losses sustained or incurred by us (including any losses (whether they are foreseeable or not) including any loss of profit and any loss of reputation) in respect of such Claims.
11. SAFE PLAY
11.1. If you want to take a break from playing you can ask us to prevent you from accessing the MB App (“Self-Exclusion” or “Self-Exclude”). You can ask for a break for a minimum of six (6) months up to 5 years. We can extend your Self-Exclusion on request, for one or more further periods of at least 6 months. During the Self-Exclusion period you will not be able to access your Account and will be unable to reactivate it under any circumstances until the expiry period has ceased.
11.2. You can ask to Self-Exclude by emailing Customer Support on firstname.lastname@example.org. Please tell us your full name, address and date of birth when you contact Customer Support.
11.3. If you are considering Self-Exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to Self-Exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk
11.4. We cannot be held responsible for any loss that you may suffer as a result of an act or omission of GAMSTOP. If you have any problems with the GAMSTOP service, please contact them directly.
11.5. If you wish to re-open your Account after the Self-Exclusion period has ended, you can do so by contacting our Customer Support Team on email@example.com. After confirming you are happy to re-open your Account, you must enter a 24-hour cooling off period, after which, if you are still comfortable to re-open your Account, Customer Support will do this for you.
11.6. Whilst we endeavour to ensure compliance with any Self- Exclusion, Self-Exclusion requires the joint commitment of both you and us. During the Self-Exclusion period you must not attempt to try to open new Accounts and you accept that we have no liability whatsoever if you continue gambling and/or seek to use the MB App and we fail to recognise that you have requested Self-Exclusion in circumstances which are beyond our reasonable control including, but not limited to, opening a new Account or using a different name or address.
11.7. We have the facility through the MB App for you to track the time you spend playing – you have the option to set a session or game-play duration reminder prior to game play. If you reach the allocated time you must acknowledge the check before it will be removed from screen and you will have the option to exit the session.
11.8. You have the option to set a Deposit limit on your Account, which includes a limit over a period of 24 hours, 7 days and one month (however you chose to set this). You will not be able to Deposit in excess of the amount chosen until the period has ceased.
12. COMPLAINTS PROCEDURE
12.1. Any Player wishing to make a complaint or who has a dispute should email firstname.lastname@example.org stating the details of your complaint. We will acknowledge your complaint/dispute promptly by the same medium of communication through which you brought the matter to our attention.
12.2. If having dealt with our Customer Service team you are not satisfied, you can ask for the matter to be escalated to our Management team. They will re-examine your query and seek to resolve it as soon as is reasonably possible. We will endeavour to resolve the matter within 14 days from the point at which we have been supplied by you with all relevant information and in all cases we will communicate to you a decision on the matter within 8 weeks from the bringing by you of the complaint.
12.3. Should you still be dissatisfied with the outcome, and should the matter relate to a gaming dispute, you are entitled to contact the Independent Betting Adjudication Service (IBAS). Full details of what IBAS can offer in these circumstances can be found at the IBAS website: www.ibas-uk.com. Please note that whilst IBAS will not apply any charges to you for raising a dispute with them, IBAS will require that you have first sought to resolve your dispute directly with us, before contacting them.
SECTION TWO: GAME FORMAT
1.1. Match Bingo (MB) Games are a random draw based on events occurring in professional sports matches. The game is made available to players in the run-up to the start of sports fixtures that MB chooses to deliver to the player's designated mobile device via the MB App.
1.2. Each card pertains to one match only. Cards can be purchased through the MB App prior to the start of fixtures, from credit previously established by the player in their MB accounts. Each card has a 3 x 5 grid of randomly selected events.
1.3. The game works from a near real-time Opta feed of the events occurring in a match, provided to MB by Stats Perform, an independent sports data company. The events shown in the card will be registered as occurring shortly after the data feed from Stats Perform for that event is received by MB. If the player completes a horizontal line of 5 events reported by the feed, or two horizontal lines of five events, or a full house (3 horizontal lines of five events), they may be eligible for a prize (see Prize section below).
1.4 You acknowledge that the bingo cards you receive to enable you to play Games through the MB app will be randomly assigned, and you accept the outcomes of all such Games. You agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity, and the results of this participation.
2. RULES FOR PLAY
2.1. All standard prizes are set at specified levels and there are no alternatives. The prizes per match are given for:
- Fastest Full House
- Fastest Two Lines
- Fastest Single Line
where 'Fastest' refers to the first completion on any card bought by any player of the match in question. If multiple players win any standard prize then the overall total of the prize will be split between the players.
2.2. In addition, jackpot prizes may be offered for the Fastest Full House, Fastest Two Lines or Fastest Single Line achieved over a number of matches or set time period (eg a tournament or a monthly period of fixtures). If multiple players win jackpot prizes then the overall total of the prize will be split between the players.
2.3. For the purposes of any jackpot prizes referred to in clause 2.3, the 'fastest' will be determined by the minute of any period of the fixture, including any scheduled added time, during which the winning event occurs. For example, in our football game, if a winning pattern is completed in added time in the first half of a fixture (45+1,2,3 etc) this is deemed to be faster than a winning pattern completed early in the second half of a fixture in the 45th, 46th minute etc. MB’s decision as to which player completes a winning pattern first will be final.
2.4. MB reserves the right to change the prize structure as it sees fit. The applicable prize structure for any card will be that shown in the MB App at the time the match related to the card commences A player no longer wishing to take part after a change in prize structure can withdraw all outstanding monies from their MB account. For the avoidance of doubt any such changes to a prize structure will never take place between the point that a new Game is loaded on the app and such Game being resolved.
2.5. Players are limited to a maximum of 5 cards per match. Players may not request to have specific events included on the cards they buy; the events will be distributed randomly.
2.6. A player wins by completing events on their cards in the patterns described in the prize structure above before any other player. An event will only be deemed to have occurred if the Stats Perform data feed records it as having occurred. If the Stats Perform feed recognises an event as occurring, and a player's card with that event is stamped, the stamp will endure even if Stats Perform later rescinds its decision. Similarly, if the Stats Perform feed fails to capture an event that happens during a match, the event in question will not be stamped during the game, nor will it be stamped retrospectively after the game has ended. If a match is abandoned after cards for the match have been sold, players' MB accounts will be refunded. MB’s decision as to which player completes a winning pattern first will be final.
2.7. In order to enhance future gameplay, MB reserves the right to change event types, categorisation and distribution as it sees fit. Historic event distribution, prize timings and payouts will be unaffected by such changes.
2.8. The winners' playing usernames may be published within the MB App and via push notification. The winners' playing usernames and locations may be published on the RTSB or MB websites at the discretion of MB.
2.9. All proceeds, after the deduction of prizes, expenses, and fees due to MB and MB partners shall be deemed as a donation to the organisation sponsoring the Bingo game.
2.10. A player will be able to purchase cards after a payment Deposit has been made, the player has downloaded the MB App, and MB has created an account for the player. This process may take up to 5 working days.
3. AUTO-ALLOCATION OF CARDS TO PLAYERS
3.1. From time to time, MB may offer players an auto-allocation service, in which MB purchases cards automatically for the players and deducts the value of the card from players’ accounts. For example, a player may want multiple cards per match featuring their favourite team to be bought automatically every time that team has a match. MB will only apply this service where the player has given consent beforehand, such as through a subscription management feature in the MB app.
3.2. MB will continue to auto-allocate cards on the terms agreed with the player until the player directs otherwise, or until the player’s account has insufficient funds.
3.3. If a player has agreed to auto-allocation but the player’s account has insufficient funds for it to be carried out, MB will send the player a notification informing them that necessary funds are not in the player’s account, and no cards will be bought until further funds are added.